Quality Care

At Leiston Old Abbey Residential Home, we set out with a vision to deliver person centered care to all our residents within a “Home” environment.

Proud to have been 


Families say nice things

"I would like to express my thanks and convey warm wishes to the manager and all the lovely, caring staff at Leiston Old Abbey. My mother was a resident there for the last 16 months of her 97-year life and received wonderful care and attention throughout. Without exception, all the staff were wonderful, coping remarkably with Mum's advancing dementia and increasing physical needs. They encouraged her to be mobile and self-sufficient as far as was possible but were attentive and understanding when this became too much for her. They were always respectful of Mum's dignity and personal wishes. When we visited we always received a warm welcome from staff and were grateful for the updates we received regarding Mum's wellbeing. As we live over three hours away from the area we were especially comforted to have received regular telephone and email updates concerning Mum's demeanour and condition between our visits."

Review from Kevin E
(Son of Resident) 

"My dear nanny moved into Leiston Old Abbey recently, from the first point of contact with the manager and her team her admission went very smoothly. Nan was greeted by caring staff. We are really impressed with the way nan has settled into her new environment. The staff are amazing, kind and very caring. When we visit nan, they go out of their way to talk to us, inform us how nan's getting on. It's so encouraging knowing nan is in a safe place and well looked after. Thank you to the manager and her team at Leiston Old Abbey."

Review from Jules B (Granddaughter of Resident)

"The catering manager has an excellent manner. She produces lovely food, presents it well and ensures fresh flowers on the tables. The gardener/handyman has excellent attention to detail, takes price in making the home well presented and is constantly coming up with new ideas. There is strong leadership and great emphasis is put on the way residents are treated. The home always smells clean."

Review from S K
(Niece of Resident)

Care Quality Commission (CQC)
say nice things too

"People were cared for by staff who were trained to meet their needs"

"People shared positive relationships with the staff, and the staff were kind and respectful"

"Staff demonstrate a good understanding of people’s needs"

"Staff who administered medicines and were trained and had their competency checked"

"We observed staff asking for people's consent before they provided any support"

"People told us they enjoyed the choices of food they received. One person said, 'Food is good, you get a choice…you never go to bed hungry"

"People told us 'It is a nice place in the countryside, staff are all lovely. Manager is brilliant, and she knows what she is doing"

"People told us they felt safe. ‘I am never alone at night, whoever looks after me looks after me well"

Get In Touch

  1. Leiston Old Abbey Residential Home, Leiston IP16 4RF
  2. Tel: 01728 830944 , Email: