"People were cared for by staff who were trained to meet their needs"
"People shared positive relationships with the staff, and the staff were kind and respectful"
"Staff demonstrate a good understanding of people’s needs"
"Staff who administered medicines and were trained and had their competency checked"
"We observed staff asking for people's consent before they provided any support"
"People told us they enjoyed the choices of food they received. One person said, 'Food is good, you get a choice…you never go to bed hungry"
"People told us 'It is a nice place in the countryside, staff are all lovely. Manager is brilliant, and she knows what she is doing"
"People told us they felt safe. ‘I am never alone at night, whoever looks after me looks after me well"